Bitcoin ATMs by Kvakomat

This happens with low transaction fees. In this case, you need to wait 1-4 days for the transaction to go through. Contact technical support for more detailed information.

You need to immediately contact the support service and report the situation. Our company's reputation is extremely important to us, and we will help you as soon as possible. For this, it is necessary to provide as much information about the incident as possible — the location of the ATM, the time and date of the transaction, the unique identifier. Providing the receipt will help resolve the situation more promptly.

If you find this Kvakomat on our map and go to its profile, you will see that alternative locations, which are the closest, are suggested at the bottom. You can use one of them. You can also contact our support if the ATM is the only one in your city, so we can send a technical specialist there as soon as possible.

In this case, please contact our support service and provide the address of the ATM. We can always send an electronic version of the check to your e-mail.

Since our ATMs operate on a blockchain network in which transactions are completely irreversible, this is technically impossible to do.

The only way is to initiate a new transaction in the reverse direction.

In most cases transactions are processed in a few minutes, but sometimes it can take longer. We are always ready to help you with unblocking a transaction, even if it is due to low fees for miners or other issues. Contact us for support.

The commission for miners is a universal fee for processing transactions on the blockchain that averages 2-3 euros. It covers the cost of the computing power required to verify transactions on the cryptocurrency network. This fee is passed on to a miner or computer anywhere in the world that is involved in verifying blocks of transactions in the blockchain.

Please contact us at one of the suggested contacts. Don't forget to include your transaction ID in the message header.

You will have to undergo a verification procedure (KYC) if your transaction amount is more than 990 euros.

KYC (Know Your Customer) is a process used by financial institutions and companies to verify customer identity and compliance with anti-money laundering and counter-terrorist financing legislation. As part of KYC, customers are required to provide identification documents and other information to confirm their identity and the legitimacy of these financial transactions.

If your profile has been rejected during the KYC process, you should contact Kvakomat support to find out the reason for the rejection and what additional steps or documents may be required to successfully complete the procedure.

Proof of residency in the KYC (Know Your Customer) process is the provision of a document or documents that prove your residency. Such documents can be utility bills, bank statements or official letters with your name and address. This step is necessary to verify your identity and residence.

To ensure security and regulatory compliance when exchanging large amounts, such as 10 thousand euros or more, we ask you to provide copies of both sides of your ID card, such as your passport or ID card. This step allows us to verify your identity and guarantee a high level of protection for your transactions. We make every effort to make the process as simple and straightforward as possible, while ensuring your security and privacy.

If you have already been verified in Kvapay payment service, you do not have to go through verification again to use Kvakomat cryptocurrency ATMs, and vice versa. You have a single customer profile that allows you to use both services without having to re-verify.